Track your Jay Industry order.
Use the shipping confirmation sent to your email for the fastest tracking update. If you cannot locate the tracking link, send us your order details below and our support team can help identify the shipment.
We receive your order
Your confirmation email contains the order number and purchase details.
Your order is prepared
Shipping information is generated once the shipment is ready to move.
Tracking becomes available
A shipping confirmation is sent with the carrier tracking information.
Follow the carrier updates
Use the tracking link for the latest transit and delivery scan information.
Send us your order details.
This form does not generate live carrier tracking by itself. It sends your order information to Jay Industry support so the shipment can be checked against your order record.
Check your shipping confirmation
The carrier tracking link is normally included in the shipping email sent after the order has been dispatched.
Order placed recently?
Tracking may not exist yet while the order is still processing. Carrier scans generally begin after the shipment is handed over for transit.
Delivery issue?
If the carrier shows a delivery exception, damage, or an unexpected status, include that information in your request so support has more context.
Contact Jay Industry →Common questions about shipment updates.
Carrier status pages are the best source for live transit scans after your Jay Industry order has shipped.
When will I receive a tracking number?
Why does my tracking number show no movement?
What if I entered the wrong email address?
My order says delivered but I cannot find it. What should I do?
Can refrigerant shipments have special carrier handling?
Still need help with your shipment?
Send Jay Industry your order number and the email used at checkout so the order can be identified more quickly.